IPFire Support Services

We are pleased to offer various levels of support. Ranging from entry-level office hours service via email, there are plenty of ways how we can support your company with your individual needs.

We review you configuration to ensure it follows general firewall best practices and provide recommendations and improvements. In addition, we provide configuration assistance and remote diagnostics as well as deployment and migration from other solutions.

A support subscription gives you access to the IPFire team with guaranteed response time for all your firewall, network and security related needs. You simply pick which level of assistance you need and we will take care of the rest.

Our professional services are delivered through a network of certified consultants either remotely or on site.

IPFire Appliance

IPFire Basic Support

This is our basic level of support, offering support via our private ticketing system. Includes resolution of 5 incidents.

The IPFire Basic Support gives you access to the IPFire team with guaranteed response time for all your IPFire-related needs.

IPFire Silver Support

This is our support for small and medium companies, offering support via our private ticketing system. Includes resolution of 10 incidents.

Services include the same as the IPFire Basic Support plan, but with an additional guaranteed response time of 24 hours. With this support plan, it is also possible to bring your own hardware instead of one of our IPFire Appliances.

IPFire Reseller Support

This is our highest level of support, offering live telephone help & problem analysis. IPFire Reseller Support is best suited for companies that resell IPFire to their own customers and need someone to consult with.

The base subscription comes with a define number of hours of service time. A part from the base subscription is a contribution to the IPFire project maintenance fund.

We support you with an unlimited number of incidents. Our support is customizable to your organization's procurement rules, terms & conditions.

In addition to that comes:

  • Strong influence on the roadmap
  • Add your own niche features

Pricing depends on the number of deployments and users. Please contact us for details.